Narrative: - Emergency call centre - A call from a woman whose son is stuck in their house which is on fire. - Operator tries to calm the woman and her son, and instruct them on how to keep safe and what to do. - Intensity rises as the film goes along. - Linear narrative told through the dialogue. Genre: - Drama - Real life - Suspense Representation: - Call centres, calmness, hard working, focused. - Mother, risks her life for her son, panicky - We expect it to be more focused on firemen and family rather than it only showing the operator. - London fire brigade, shows thanks to them in the credits. Audience: - We panic in the moment where she goes upstairs as it is a life or death situation. - Aligned with the operator as she is the only one we can see, and we are put in her place due to being able to hear the call. - We are being told a story as we can only imagine the action. - It feels like you have watched more than you actually have as you imagine what is hap...
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