Operator (2015) Caroline Bartleet

Narrative:
- Emergency call centre
- A call from a woman whose son is stuck in their house which is on fire.
- Operator tries to calm the woman and her son, and instruct them on how to keep safe and what to do.
- Intensity rises as the film goes along.
- Linear narrative told through the dialogue.

Genre:
- Drama
- Real life
- Suspense

Representation:
- Call centres, calmness, hard working, focused.
- Mother, risks her life for her son, panicky
- We expect it to be more focused on firemen and family rather than it only showing the operator.
- London fire brigade, shows thanks to them in the credits.

Audience:
- We panic in the moment where she goes upstairs as it is a life or death situation.
- Aligned with the operator as she is the only one we can see, and we are put in her place due to being able to hear the call.
- We are being told a story as we can only imagine the action.
- It feels like you have watched more than you actually have as you imagine what is happening in the house.
- Closely watch the performance, acts professional but is also caring as shown by the sigh at the end.

Micro Elements:
- Pans across all the workers
- Typing noises
- Snippets of everybody's conversations, shows the business of the job.
- Close up on the face of the operator.
- Only properly see one character so we are fully with them.
- Women sets out the room, making it easier to imagine.
- Still camera, represents the calm attitude of the operator, this causes our imagination to take over as we don't need to focus on the picture.
- Set up of the computers singles her out as the two monitors close her off to everyone else.

I liked the simplicity of the operator, and the powerful impact of the story.

For my short film I might use the idea of fully focusing on one character.